RETURN & REPLACEMENT POLICY
We at LightingSpaces.com know that it can be difficult to order products online without physically seeing the product in person. We are always here to assist you with any questions you may have about a product before ordering, to help ensure that your needs are met from the start. But if something does not work out, we have made it easy for our customers to return a product with NO RESTOCKING FEES.
What is your return policy?
Requests to return products are accepted up to 21 days from the date you received the product. Requests made after the 21 day period will not be accepted. On all returns, you will be responsible for any shipping charges back to us. For our Preferred Lines, we are pleased to offer No Restocking fees.
Preferred Lines with NO RESTOCKING FEE:
How do I make a return?
To start the process, simply us at 866-358-6789 or send an email request to sales@lightingspaces.com. One of our customer service representatives will then request an RGA number from the manufacturer and provide you with return shipping instructions via email. This process can take 7-10 business days depending on the manufacturer. Once you receive the return instructions, you have 30 days to return the product for credit. You should pack the merchandise to be returned in its original carton, including all packaging materials and accessories. Once you are provided an RGA number and return shipping instructions, please ship the package prepaid via UPS, FedEx or DHL, insured. Please email or call us to provide the return tracking information so that we can ensure a timely credit. Credit is issued once we can prove delivery of the returned product. Credit is given in full, less $15 for shipping and handling costs along with any additional expidited shipping charges or residential delivery fees incurred on your behalf by LightingSpaces.com.
Damaged or defective items: We will replace any damaged, defective, or incorrect product at no charge. We require that you notify us within 21 calendar days of receipt of the item via email or phone call. If you choose to return a defective, damaged or misshiped item without providing us the opportunity to replace it, a $15 shipping and handling cost will be deducted from your credit, along with any additional expidited shipping charges or residential delivery fees incurred on your behalf. A 25% restocking fee may apply to your return credit dependent upon the supplier and situation.
Refunds will only be issued under the following conditions:
1. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Merchandise must be return shipped at customer’s expense.
4. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.
5. No returns on bulb or part orders
7. All items that were delivered more than 21 calendar days prior to your request are considered FINAL sales and are not eligible for return or replacement.
What is an RGA number?
An RGA (Returned Goods Authorization) number is simply a way for our suppliers to track shipments that are being returned to them. When you request a return, we will contact the supplier, who will issue an RGA number related to your return. We will pass that number onto you to include with your return shipment. Generally it is best if this number is written clearly on the exterior of the box(s) being returned. No returns will be accepted without an RGA number.
I've returned my order without an RGA#. When will my credit be issued?
We require an RGA# on ALL returns. The RGA# helps identify a package once it is received at the warehouse. If an RGA# is not identified on a return item, we have no way of connecting the item to an order. If you return a product without an RGA#, we cannot issue you any credit as we will not be able to identify it to a specific order.